In 2017, special Recognition was given to Telecommunicator Troy Irving for his skill and professionalism during a cardiac arrest call where a patron of a business collapsed and stopped breathing. His quick actions to ensure that CPR was being performed properly with the use Emergency Medical Dispatching Protocols along with the efforts of the bystanders saved the life of the patient.
The 2017/2018 Telecommunicator of the Year Award went to the two shifts working the beginning of the June 2017 flood event. They were recognized for their dedication, perseverance, hard work, excellent teamwork, work ethic, performance, outstanding multi-tasking skills and resilience. These shifts included Brad Keskey, Dave Rice, Julie Kraniak, Stephanie Curtiss-Person, Stephanie Ponte, DJ Wilkins and Melissa Snelling.
In 2019, special recognition was given to Telecommunicator Tracey Lendzion for her life saving skills on a cardiac arrest call. Tracey navigated the challenges of this call with skill and professionalism. Her quick actions and skill to ensure that CPR and the use of the AED were being performed properly along with the citizens on scene saved this patient.
In 2019, special recognition was given to Supervisor John Woods for his life saving skills on a cardiac arrest call. John’s quick and knowledgeable actions along with the patient’s son on scene helped saved this patient. Midmichigan Hospital has noted a 22% increase in patient survival, which is partially, attributed to CPR being initiated as quickly and efficiently as possible.
In 2019, special recognition was given to Supervisor Angela Sweebe-Ware for her role in locating a suspect involved in breaking and entering. Her actions, forethought, skill and professionalism ensured the safety of both the suspect and the law enforcement responders.
In 2020, special recognition was given to the entire dispatch team for their actions during the dam failures. Typically, during a 24-hour period, Midland County 911 receives approximately 200-300 emergency and non-emergency calls. During the first 24 hours of the dam failure events, Midland County 911 received 1,338 calls creating 702 public safety calls for service. Only seven of those 911 calls took more than 10 seconds to answer. The quick and skilled actions of the dispatchers during these events kept the citizens and responders safe during this catastrophic event and highlighted their knowledge, skills and professionalism.
In 2020, special recognition was given to Telecommunicator Troy Iriving for his skills and performance during a call for assistance with a traffic crash that resulted in a major traumatic injury. Troy navigated the challenges of this call with excellence.
In 2020, special recognition was given to Telecommunicator DJ Wilkins for her life saving skills on a call where a middle school student had collapsed on the playground and was not breathing. DJ's excellent skills and quick actions to ensure that CPR was being performed properly along with the quick response and skills from Midland EMS and Midland City Fire were key to revival of this patient.
In 2021, the entire team at Midland County 911 received the State Award from the Association of Public Safety Communications Officals (APCO) for best team of the year for their performance during the dam failures and the aftermath.