Awards & Recognition

The 2016 Telecommunicator of the Year was awarded to Erica Robb, for her excellent teamwork skills, work ethic, customer service skills and performance.She maintains impressive abilities, instincts and knowledge.  She is well respected by her peers and by the responders that we serve.  Her commitment to excellence and quality shines through in her contacts with citizens, responders and coworkers.   It is evident that she takes pride in her work, her team and this profession.  Her actions are seated in teamwork and responder safety.  Her positive attitude and outlook are displayed in her willingness to help out wherever needed and her participation in additional responsibilities with Incident Dispatch Team, the Training Program and the Wellness Committee.  She represents this agency with pride, professionalism and a can do attitude. 

In 2015 Midland County Central Dispatch Authority recognized the entire dispatch team with the Telecommunicator of the Year award for their dedication, skill, flexibility and adaptability during replacement of mission critical equipment, increased workloads and overtime.    In 2015, Midland County moved to the State of Michigan 800 public safety radio system for interoperability with other agencies and statewide preparedness and replaced the 911 phone system with an IP based system capable of handling the increased demands of technology.  Staying current and able to accept the current communication technology is critical to the safety of our community and public safety. 

The 2014 Telecommunicator of the Year was awarded to Troy Irving, for his skills, loyalty, dedication, professionalism, customer service and team work. His actions and goals are seated in teamwork.  He is described as the 'ultimate team player'.  His interactions with all contacts are professional and respectful.  He works hard to earn the respect and trust of all that he works with.  He is very conscientious and empathetic.   He displays genuine concern and empathy for everyone he comes into contact with each day.  He actively seeks out more information, new roles, new duties and opportunities to improve.  He works hard to ensure that everyone goes home at the end of watch.

The 2013 Telecommunicator of the Year was awarded to Melissa Snelling.   She works to find ways to improve, streamline tasks and increase production and organization.  Her customer service skills shine through in all of her contacts with citizens, responders and coworkers.  She demonstrates professionalism, confidence and empathy in even her most difficult contacts. We appreciate her dedication to this agency, her positive attitude, experience and drive.