2009 LEADERSHIP MIDLAND GRADUATE
Telecommunicator Melissa Snelling attended and completed the Leadership Midland program this year.
About Leadership Midland: ‘Leadership Midland is a community leadership development program that provides exposure and insight to people who will occupy leadership positions within our community’. Leadership Midland works to develop and enhance leadership skills, inform leaders about the opportunities and challenges facing our community, inspire leaders to encourage salutations and collaborations to make Midland County a better place to work and live, and provide a dynamic network of individuals to strengthen personal and organizational influence.’
Each year the Michigan Chapter of APCO (The Association of Public Safety Communications Officials) recognizes outstanding performance in several categories to include Communications Trainer of the Year. This year, the recognition was awarded to our Telecommunicator, Stephanie Curtiss-Woody for her excellent performance as a dedicated Communications Training Officer.
Our Telecommunicator of the year for 2009 is Stephanie Curtiss-Woody. She was selected for her commitment to excellence and quality, her work ethic, dedication and training skills.
She is dedicated to giving this profession 110%. She not only works hard on improving her own skills but works hard to pass on knowledge to our new hires. Her pride, dedication, creativity, patience and teaching abilities are displayed in her training skills. Her commitment to excellence is displayed in her quality assurance scores particularly her EMD scores which were all 100%.
She promotes public education by participating in the school and community programs, creating ideas for future programs and assisting in projects.
She promotes our continued education and problem solving by participating in training sessions, bringing back ideas for improvement for our Center and keeping up to date on our latest publications.
She represents this agency with dedication, pride and commitment. She approaches each day with enthusiasm, problem solving and team work. We thank her for her drive, loyalty and commitment.
TELECOMMUNICATOR OF THE YEAR FOR 2008
Our Telecommunicator of the Year for 2008 is Julie Kraniak. Julie was selected for her outstanding and excellent customer service, work ethic and continued dedication to excellence.
It is evident that she is dedicated to providing excellent service to the responders and citizens of Midland County. She displays professionalism, dedication, knowledge, empathy, skill and respect in all of her interactions.
She not only works hard to improve herself with continuing education but she works hard to help us make improvements to the agency. She volunteers to work with other agencies and groups in order to promote education and cooperation which in turn has provided improved working relationships and morale.
She represents this agency with professionalism, pride and respect. She approaches each day with skill, experience, problem solving and team work. We are thankful for her dedication, loyalty and commitment.
She was also nominated for the State APCO 2008 Telecommunicator of the Year and received a Certificate of Excellence.
2008 APCO INFORMATION TECHNOLOGIST OF THE YEAR
Each year the Michigan Chapter of APCO (The Association of Public Safety Communications Officials) recognize outstanding performance in several categories to include the Information Technologist of the Year. This year, the recognition was awarded to our Information Technologist, Carl Rodabaugh. He works hard not only for MCCDA but for our public safety agencies, our community and for the 911 community as a whole. Carl has worked hard to understand this profession and the needs of the Telecommunicators. He is able to apply his technical knowledge and ideas to our tasks in order to make our job more efficient and progressive. Carl approaches each day with a positive attitude, skill and dedication. We are thankful for his commitment, problem solving and enthusiasm for this profession.
OLDER... Our Telecommunicator of the Year for 2007 is Angela Sweebe-Ware. Angela was nominated because she has worked hard to achieve a high level of performance, not only in her everyday tasks, but in outside opportunities as well. This year she has consistently received superior scores on her monthly Quality Assurance and EMD reviews. Angela not only wants to succeed herself, but wants her team and this agency to succeed and excel. She is an excellent team player. When she sees a coworker struggling and in need of assistance she does not hesitate to help. When she sees an area of improvement for the agency, she does not hesitate to bring this to the attention of management and offer any assistance needed. Angela is always challenging herself. She volunteers regularly to attend classes and workshops outside of work to sharpen her already keen but growing skills. Every time she attends one of these sessions, she is sure to bring back ways to improve our Center. Her ability to think outside of the box in situations like this is invaluable. She has also taken on the additonal duties and responsiblities of being a communications training officer. This year she has decided to challenge herself and her skills by taking on some additional acting supervisor responsibilities. She has volunteered to take on the additional duty of filling Acting Team Leader duties for the Critical Incident Dispatch Team. Being on the Critical Incident Dispatch team already requires additional efforts on behalf of the entire team regularly, but Angela chose to test her skills to a higher level. Angela is always willing to assist us whenever a large scale incident tests our department as a whole. In February of this year, we faced an ice storm that was a challenge not only for our department, but all Public Safety responders as well. Angela rose to the challenge of this event. Our Center also experienced a major storm in August where Angela took on the role of assisting all her coworkers with whatever needed to be done or accomplished. Because of her outstanding skills and ability to think quickly and know her resources, she was invaluable. Overall, Angela is an excellent employee, coworker, and person. She represents this agency and herself with pride and professionalism. She is a true leader amongst our staff. TELECOMMUNICATOR OF THE YEAR FOR 2006 Our Telecommunicator of the Year for 2006 is Brad Keskey. Brad is a supervisor with Midland County Central Dispatch. Brad has chosen to make 911 his career, and he eminates this in his professional and caring ways to his coworkers, our responders and to the public every single day.
2009 APCO TRAINER OF THE YEAR
TELECOMMUNICATOR OF THE YEAR FOR 2009
TELECOMMUNICATOR OF THE YEAR FOR 2007
Brad is truly a professional. He always leads by example and always keeps his shift up to date on new and always changing policy and procedure changes. He also seeks input from them to make sure their voices are heard. Brad also follows up afterwards and discusses the minutes with his team.
Brad is involved in many aspects of the job. He is a member of the Critical Incident Dispatch Team (CIDT), he is a Reserve Deputy, and also has done work with our emergency management office to better our communications. Brad is always willing to share his knowledge with coworkers so everyone can benefit from what he has learned.
Brad shows his outstanding skills every day by listening to each and every person on his shift. He always takes action when given a complaint and makes things right. He takes everything to heart and always wants the best for everyone. Brad is always available to talk to, and when anyone has questions, he answers them - whether he knows the answer right now or he has to find it!
Director - Lisa Hall
Web Master / IT Guru - Carl Rodabaugh