2011 Leadership Midland Graduate

Supervisor Angela Sweebe-Ware attended and completed the Leadership Midland program this year.

2011 APCO Telecommunicator of the Year

Each year the Michigan Chapter of APCO (The Association of Public Safety Communications Officials) recognizes outstanding performance in several categories to include Telecommunicator of the Year. This year, the recognition was awarded to our Telecommunicator, BobieSu Sentell for her excellent performance.

2011 Telecommunicator of the Year

Telecommunicator BobieSu Sentell was nominated for her commitment to excellence and quality, her work ethic, customer service skills and determination.She represents this profession with pride, integrity and professionalism.BobieSu came into this profession with no dispatching experience and found herself in a job that required an intense amount of multitasking, quick thinking and resiliency.She dedicated herself to excellence and worked very hard to master the job tasks and the earn respect, trust and appreciation of those she works with.Her commitment to excellence and quality shines through in all her contacts with citizens, responders and coworkers.It is also demonstrated in her quality assurance scores which are consistently 100%.Her actions are seated in teamwork and professionalism.Her positive attitude and outlook are displayed in her willingness to help out wherever needed, her problem solving abilities and communication skills.

2011 Emergency Number Professional (ENP) Certification

Director Lisa Hall received her certification as an ENP through the National Emergency Number Assocation (NENA).

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2010 LEADERSHIP MIDLAND GRADUATE

Telecommunicator Dave Rice attended and completed the Leadership Midland program this year. 'Leadership Midland is an amazing opportunity to learn about the community, history, current state and future plans. It is geared toward those professionals that have demonstrated that they are giving of themselves within their employer or volunteer organizations they belong to. Leadership Midland is a unique opportunity for select and limited number of individuals to learn about the community and meet others within the area they may not have the opportunity to get to know. It is a foundation for lifelong friendships and contacts within Midland both on a professional and personal basis.'

2010 TELECOMMUNICATOR OF THE YEAR

The Telecommunicator of the year was awarded to supervisor John Woods. John has 9 years of service with MCCDA. He was selected for his leadership, professionalism, and supervisory skills. John displays a lot of pride and respect for this profession. He leads with and open mind and a protective spirit. His dedication to providing excellent customer service shines through in even his routine contacts. His insight, wisdom, intuitiveness and positive influences are valued and reflected in all that he does.

2009 LEADERSHIP MIDLAND GRADUATE

Telecommunicator Melissa Snelling was the first MCCDA employee to attend and complete the Leadership Midland program. 'I wanted to be a part of this program to have a better understanding of the community and how it operates. I felt the program was life changing and eye opening. I believe that anyone who is interested in making Midland a better place to live and work, and someone who has a desire to lead and make a difference would benefit from this program. We are sent to trainings all the time that help us do our jobs better, but this program teaches us how to be better people overall. Best experience I have ever had, and I continue to be involved as a member of the steering committee. I cannot say enough about how beneficial this program is to me personally and to our organization.'

2009 APCO TRAINER OF THE YEAR

Each year the Michigan Chapter of APCO (The Association of Public Safety Communications Officials) recognizes outstanding performance in several categories to include Communications Trainer of the Year. This year, the recognition was awarded to our Telecommunicator, Stephanie Curtiss-Woody for her excellent performance as a dedicated Communications Training Officer.
 

2009 TELECOMMUNICATOR OF THE YEAR

Our Telecommunicator of the year for 2009 is Stephanie Curtiss-Woody. She was selected for her commitment to excellence and quality, her work ethic, dedication and training skills. She is dedicated to giving this profession 110%. She not only works hard on improving her own skills but works hard to pass on knowledge to our new hires. Her pride, dedication, creativity, patience and teaching abilities are displayed in her training skills. Her commitment to excellence is displayed in her quality assurance scores particularly her EMD scores which were all 100%. She promotes public education by participating in the school and community programs, creating ideas for future programs and assisting in projects. She promotes our continued education and problem solving by participating in training sessions, bringing back ideas for improvement for our Center and keeping up to date on our latest publications. She represents this agency with dedication, pride and commitment. She approaches each day with enthusiasm, problem solving and team work. We thank her for her drive, loyalty and commitment.

2008 TELECOMMUNICATOR OF THE YEAR

Our Telecommunicator of the Year for 2008 is Julie Kraniak. Julie was selected for her outstanding and excellent customer service, work ethic and continued dedication to excellence. It is evident that she is dedicated to providing excellent service to the responders and citizens of Midland County. She displays professionalism, dedication, knowledge, empathy, skill and respect in all of her interactions. She not only works hard to improve herself with continuing education but she works hard to help us make improvements to the agency. She volunteers to work with other agencies and groups in order to promote education and cooperation which in turn has provided improved working relationships and morale. She represents this agency with professionalism, pride and respect. She approaches each day with skill, experience, problem solving and team work. We are thankful for her dedication, loyalty and commitment. She was also nominated for the State APCO 2008 Telecommunicator of the Year and received a Certificate of Excellence.

2008 APCO INFORMATION TECHNOLOGIST OF THE YEAR

Each year the Michigan Chapter of APCO (The Association of Public Safety Communications Officials) recognize outstanding performance in several categories to include the Information Technologist of the Year. This year, the recognition was awarded to our Information Technologist, Carl Rodabaugh. He works hard not only for MCCDA but for our public safety agencies, our community and for the 911 community as a whole. Carl has worked hard to understand this profession and the needs of the Telecommunicators. He is able to apply his technical knowledge and ideas to our tasks in order to make our job more efficient and progressive. Carl approaches each day with a positive attitude, skill and dedication. We are thankful for his commitment, problem solving and enthusiasm for this profession.